General terms
General purchase conditions
For orders and purchases, the following conditions apply. When applicable, they clarify, replace or supplement applicable consumer and purchase legislation.
Ordering
After completing the order, we will send an order confirmation to the contact details you provided. The order is considered received only when you have received confirmation. In the event of significant or obvious errors, we reserve the right to cancel the purchase and refund any amount paid.
Delivery
The delivery time is stated in connection with the order. Orders placed after office hours, on holidays or during public holidays may result in longer delivery times.
Pricing
As a private customer, you always see the price including VAT. In the event of a system error, unexpected price adjustment from the supplier or obviously incorrect pricing, we reserve the right to adjust the pricing. If the price needs to be adjusted, you always have the right to cancel the purchase and have any amount paid refunded.
Right of withdrawal
In accordance with current regulations regarding distance contracts and off-premises contracts, you as a consumer always have 14 days to cancel your purchase. This applies from the moment you receive the goods you have ordered. The right of withdrawal does not apply to services, consumables, specially ordered goods or orders whose total price is less than SEK 400.
If you want to use the right of withdrawal, you must inform us in a message and arrange return shipping at your own expense.
If a return entails extra costs for us or if the condition of the item has deteriorated, we reserve the right to deduct the corresponding cost from the amount we refund to you.
Complaint
If a product that you have received is damaged, incorrect or does not correspond to what was stated in connection with the order, you always have the right to complain. We undertake to remedy or correct the error at no cost to you.
In order for a complaint to be considered approved, you need to contact us so that we can ensure that the error is rectified in an appropriate manner. If returns are approved, we will take care of return shipping. Returns that are not approved are carried out without prior contact, which incurs additional costs for us or returns of damaged goods may result in a deduction from the amount that will possibly be refunded.
Limitation of liability
Our liability extends only to statutory requirements and what is within our actual control. We disclaim liability for indirect and direct errors, problems or damages that occur due to circumstances beyond our control or could hardly be foreseen by us. Limitation of liability can therefore be actualized in the event of a natural disaster, war, conflict, authority decision, disturbances in infrastructure, system errors, supplier problems and similar situations.
We also reserve the right not to complete orders placed on the basis of incorrect information provided by the supplier or due to printing or system errors. We are also not responsible for minor deviations between product and image.
Cookies and handling of personal data
We use our own and third-party cookies to ensure functionality and measure visitor statistics. If you do not want this to happen, you can adjust your browser's settings to refuse web cookies. However, this may affect your ability to use our website.
By contacting us or placing an order, you agree that we process your personal data to the extent necessary. Our processing of personal data is limited by the General Data Protection Regulation (GDPR), which means that all processing must be appropriate and that the data is only saved to the extent necessary. You also have the right to have your data corrected, disclosed or deleted.
Change of Terms
We reserve the right to change our terms and conditions without notice. The terms and conditions available on our website are considered to be those currently in force. Therefore, we recommend that you check the conditions in connection with the purchase.
Choice of Law and Dispute Clause
These terms, purchases and any side agreements must be assessed in accordance with Swedish law. Disputes between parties must primarily be handled via notification to the Allmänna Reklamationsnämnden (ARN). If it is not possible to reach an agreement, the dispute must instead be handled via arbitration with an arbitrator appointed by us.